Access to Records & Complaint Information

Cosmic Daisy Counseling
Caitlin Senger Licensed Professional Counselor in TX #85043

In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Cosmic Daisy Counseling provides the following information to assist clients and members of the public with:

  • Requesting access to health care records

  • Contacting the state licensing authority

  • Filing a consumer complaint

How to Request Records

Current and former clients may request copies of their counseling and mental health records maintained by Cosmic Daisy Counseling. Requests must be submitted through the portal or by email with the following information:

  • Client full legal name and DOB

  • Current phone number and/or email address

  • Description of records requested including specific dates if applicable

  • How you would like your records delivered (Mail, Email or Client Portal); If by mail provide address

  • Client signature and date

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include: guardianship documentation or medical power of attorney. Identification verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws. Records will be provided within the timeframe required by Texas law. If you have questions about requesting records, please contact us by email or through the client portal.

Portal Link

Licensing Authority Information

Cosmic Daisy Counseling is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.

Questions regarding licensure or professional regulation may be submitted through the Council’s website linked below. When submitting an inquiry, select Licensed Professional Counselor as the license type.

BHEC Contact

Filing a Consumer Complaint

If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Texas Office of the Attorney General Consumer Protection Division. Complaints may be submitted online at the link below. When submitting a complaint, include relevant dates, names and any supporting documentation if available. This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.

Online Complaint

Questions Regarding House Bill 4224

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted by the link below

These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code181.105.